Terms and Conditions
We will endeavour to deliver within 2-3 working days from receipt of your order. If an item is temporarily out of stock and dispatch is anticipated to be greater than 3 days, we will contact you by e-mail or telephone to arrange a new delivery date. If this is not satisfactory to you, we will offer you a full refund. Goods are delivered in the UK by Parcelforce, FedEx and DHL.
On-line payment by all the major credit and debit cards
We accept on-line payment with all the major credit and debit cards, including Visa, Mastercard, Delta,Solo and Maestro . We also accept all credit and debit cards carrying the Mastercard or Visa logos. Payments are processed by SagePay.
We are unable to offer refunds on over ordered wallpaper. If you are not sure of quantities contact us with room sizes and we will work it out for you.
All website items are "special order" from our suppliers. They do not take returns from us, so we cannot accept returns of these "special order" products. We advise you take a look at the actual pattern book, or order a sample before purchase. Please do not use the website for true colours.
We will replace any goods proven to be faulty. You should ensure that items are properly packaged and insured against loss and further damage before returning them to us. We require samples of faulty products and labels for any faults to be considered. We cannot accept any responsibility for returned items which are lost in transit.
All cut-length fabric is non-returnable.
Credit Card Security
Your card details are collected by Sage Pay. Sage Pay is Level 1 PCI DSS compliant. Sage Pay is an active member of the Payment Card Industry Security Standards Council, so you can be confident your data is safe.
We are absolutely confident that we are offering the most secure payment system available. At no time are your credit card details stored on the website.
Wallpapers & Borders are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
What do we collect and how do we use this information?
Information is collected when you make an enquiry and it includes some related personal details including your name, Email address, telephone number and order requirements. This enables us to respond quickly to your enquiries, as well as developing and improving our site in order to provide a better service. This is also the case with information we collect relating to the way visitors use our site e.g. pages viewed, time of visit etc. We may also use the information to inform you of any special offers, promotions and other information that we feel our visitors will find useful.
Security of information
We do not share the information we collect with any other organisations Guaranteed ,none of your information will be passed to any 3rd party.
Use of this site
By accessing and using any part of this site, the visitor/consumer ('you') agrees with our company to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site. These terms for the sale of goods govern any contract for sale that our company enters into with you.
None of the above affects Your statutory rights For any further information please contact us.